00 → 06
next
Overnight
412hosts
0critical
NOC · Network Operations Center · 24×7×365
Infrastructure monitored around the clock
Proactive 24-hour monitoring with a team certified in IBM and Microsoft that also operates Fortinet environments. Documented runbooks, structured escalation and measurable SLA for operations that demand high availability.
cluster-prod-edge
active
db-oracle-01
active
switch-core-sp2
active
14:31
P3
db-oracle-01 reconnect · OK
14:29
P2
switch-core packet loss · mitigating
14:24
P3
api-gateway rate limit hit
14:18
P3
backup-validation cluster-edge · OK
1,247 hosts monitored
3 open alerts
[ Continuous operation ]
Uninterrupted coverage, 24 hours a day
Our NOC, Network Operations Center, operates in 4 rotating shifts covering 24 hours, 7 days, 365 days. Structured handoffs record the context of each case at every shift change.
timeline_24h · demo
now · 14:32 BRT
P1 Critical
P2 Risk
P3 Attention
Routine
06 → 12
ended
Morning
1,247hosts
5incidents
12 → 18
on shift
Afternoon
1,247hosts
3open
18 → 00
waiting
Evening
835hosts
1forecast
[ How we operate ]
Three pillars, one single operation
Detection, support and reporting operating in a continuous cycle. Every stage is measured, auditable and delivered to the client in a monthly report.
01
Proactive detection
Early detection before the operational impact
On-call staff in rotating shifts with real-time dashboards and correlated alerts by component. Every relevant metric monitored continuously, with automation for first response.
- Continuous monitoring of infrastructure, networks and applications
- Correlated alerts to reduce noise
- Documented runbooks for standardized response
heartbeat · cluster-prod
Demo
3
min 42s
MTTD · 30d
1,247
active hosts
98%
resolved
22min
avg MTTR
02
network_topology · multi-cloud
Demo
12cloud accounts
386hosts on-prem
84db instances
Multi-environment support
Cloud, on-premise and critical databases under unified management
Hybrid operation under a single pane of glass: AWS, Azure, GCP, physical servers, virtualization, networks and databases. IBM and Microsoft certified specialists cover everything from routine support to deep troubleshooting, including Fortinet environments.
- Cloud (AWS, Azure, GCP) and on-premise
- IBM Db2, SQL Server and PostgreSQL databases
- Backup, recovery and contingency tested periodically
03
Measurable SLA
Measurable SLA, reported monthly
Every client has an SLA by severity documented in the contract and measured with transparency. Monthly reports detail availability, MTTD, MTTR and key occurrences, with an action plan for continuous improvement.
- SLA by severity documented and measured
- Monthly reports with performance KPIs
- Structured postmortem for critical incidents
sla_report · may/2026
Demo
monthly report
sla met
99.97
%
target: 99.9%
0
P1
3
P2
18
P3
Assessment in 5 days
Schedule an assessment
Request an operational assessment of your environment
In a quick conversation, we map your current environment and present a projection of availability, MTTD and MTTR under our NOC, with a proposed SLA and onboarding plan.
[ Sample report ]
Operational indicators with full transparency
Availability, MTTD, MTTR, hosts and incidents in this section are illustrative, with a 30-day window. In environments under NOC, every KPI is measured, auditable and reported monthly to the client.
Demo · 30 days
99.97%
availability
Contractual target: 99.9%
Availability measured over 30 days in this example, compared with the target set in the contract.
+0.07pp above target
MTTD
3min 42s
Average detection time
MTTR
22min
Average resolution time
HOSTS
1,247
Monitored in real time
P1
0/ 30d
Critical incidents
COVERAGE
24× 7 × 365
On-call staff in rotating shifts, every day of the year
EXPERIENCE
17+ years
Sustaining critical operations
[ Incident operations ]
Operational cycle of an incident under NOC
Demonstration of the standard cycle for medium-severity (P2) incidents under NOC management. The times are illustrative. In operation, every stage is measured and auditable.
Example P2: 22 minutes · within SLA
-
T+0
Detection
Correlated alert triggered
System identifies latency outside the baseline on switch-core-sp2.
P2 severity -
+42s
Triage
Automatic categorization
Correlation classifies the event and triggers escalation per the runbook.
-
+2min 18s
Assignment
On-call staff takes the ticket
The on-duty staff member takes over following the documented procedure.
-
+5min 30s
Mitigation
Initial response executed
Mitigation applied. Latency normalized to the operational baseline.
-
+18min 42s
Root cause
On-call specialist diagnoses
Specialist identifies the root cause in the switch fanout.
-
+22min
Closure
Resolution validated and documented
Incident closed. Postmortem scheduled for the next governance review.
SLA met
[ Ecosystem ]
Technologies and partnerships
Team certified in the leading platforms on the market, with leading monitoring and management tools.
IBM Silver Partner
Microsoft Partner
Denodo Gold Partner
Ready to get started?
Specialized technical support for your operation
In a quick conversation, we analyze your environment, current monitoring and SLAs. Get an assessment showing where you can raise availability and reduce response time.
Response within 1 business day · Your data is handled under our Privacy Policy