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NOC · Network Operations Center · 24×7×365

Infrastructure monitored around the clock

Proactive 24-hour monitoring with a team certified in IBM, Microsoft and Fortinet. Documented runbooks, structured escalation and measurable SLA for operations that demand high availability.

Request an operational assessment How we operate
14:32 BRT 17:32 UTC · May 27
shift afternoon Demo
cluster-prod-edge
active
db-oracle-01
active
switch-core-sp2
active
14:31 P3 db-oracle-01 reconnect · OK
14:29 P2 switch-core packet loss · mitigating
14:24 P3 api-gateway rate limit hit
14:18 P3 backup-validation cluster-edge · OK
1,247 hosts monitored 3 open alerts
[ Continuous operation ]

Uninterrupted coverage, 24 hours a day

Our NOC, Network Operations Center, operates in 4 rotating shifts covering 24 hours, 7 days, 365 days. Structured handoffs ensure zero context loss in the transition between shifts.

timeline_24h · turnos.accerte now · 14:32 BRT
P1 Critical P2 Risk P3 Attention Routine
00 → 06 next

Overnight

412hosts
0critical
06 → 12 ended

Morning

1,247hosts
5incidents
12 → 18 on shift

Afternoon

1,247hosts
3open
18 → 00 waiting

Evening

835hosts
1forecast
[ How we operate ]

Three pillars, one single operation

Detection, support and reporting operating in a continuous cycle. Every stage is measured, auditable and delivered to the client in a monthly report.

01
Proactive detection

Early detection before the operational impact

On-call staff in rotating shifts with real-time dashboards and correlated alerts by component. Every relevant metric monitored continuously, with automation for first response.

  • Continuous monitoring of infrastructure, networks and applications
  • Correlated alerts to reduce noise
  • Documented runbooks for standardized response
heartbeat · cluster-prod Demo
3 min 42s MTTD · 30d
1,247 active hosts
98% resolved
22min avg MTTR
02
network_topology · multi-cloud Demo
12cloud accounts
386hosts on-prem
84db instances
Multi-environment support

Cloud, on-premise and critical databases under unified management

Hybrid operation under a single pane of glass: AWS, Azure, GCP, physical servers, virtualization, networks and databases. IBM, Microsoft and Fortinet certified specialists cover everything from routine support to deep troubleshooting.

  • Cloud (AWS, Azure, GCP) and on-premise
  • IBM Db2, SQL Server and PostgreSQL databases
  • Backup, recovery and contingency tested periodically
03
Measurable SLA

Measurable SLA, reported monthly

Every client has an SLA by severity documented in the contract and measured with transparency. Monthly reports detail availability, MTTD, MTTR and key occurrences, with an action plan for continuous improvement.

  • SLA by severity documented and measured
  • Monthly reports with performance KPIs
  • Structured postmortem for critical incidents
sla_report · may/2026 Demo
monthly report sla met
99.97 % target: 99.9%
wk 1
wk 2
wk 3
wk 4
0
P1
3
P2
18
P3
Assessment in 5 days

Request an operational assessment of your environment

In a quick conversation, we map your current environment and present a projection of availability, MTTD and MTTR under our NOC, with a proposed SLA and onboarding plan.

Schedule an assessment
[ Results ]

Operational indicators with full transparency

The numbers in this section are shown as a demonstration. In environments under NOC, every KPI is measured, auditable and reported monthly to the client.

SLA · uptime 30d
99.97% availability

Contracted SLA: 99.9%

Average availability delivered over the last 12 months across managed environments.

+0.07pp above the contracted SLA
MTTD
3min 42s
Average detection time
MTTR
22min
Average response time
HOSTS
1,247
Monitored in real time
P1
0/ 30d
Critical incidents
COVERAGE
24× 7 × 365
On-call staff in rotating shifts, every day of the year
EXPERIENCE
17+ years
Sustaining critical operations
[ Incident operations ]

Operational cycle of an incident under NOC

Demonstration of the standard cycle for medium-severity (P2) incidents under NOC management, with measured times and auditable actions.

SLA P2:  22 minutes · met
  1. T+0
    Detection

    Correlated alert triggered

    System identifies latency outside the baseline on switch-core-sp2.

    P2 severity
  2. +42s
    Triage

    Automatic categorization

    Correlation classifies the event and triggers escalation per the runbook.

  3. +2min 18s
    Assignment

    On-call staff takes the ticket

    The on-duty staff member takes over following the documented procedure.

  4. +5min 30s
    Mitigation

    Initial response executed

    Mitigation applied. Latency normalized to the operational baseline.

  5. +18min 42s
    Root cause

    On-call specialist diagnoses

    Specialist identifies the root cause in the switch fanout.

  6. +22min
    Closure

    Resolution validated and documented

    Incident closed. Postmortem scheduled for the next governance review.

    SLA met
[ Ecosystem ]

Technologies and certifications

Team certified in the leading platforms on the market, with leading monitoring and management tools.

IBM Silver Partner Microsoft Partner Denodo Gold Partner
Ready to get started?

Specialized technical support for your operation

In a quick conversation, we analyze your environment, current monitoring and SLAs. Get an assessment showing where you can raise availability and reduce response time.

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