IT Infrastructure · management and 24/7 operations support

Your operation never stops,
so your environment cannot either

Servers, virtualization, storage, backup and hybrid environments under specialized management. Continuous monitoring, zero-downtime patch windows and a dedicated SLA for operations that cannot tolerate interruption.

Assessment of my environment How we sustain it

rack_status · accerte.ops monitoring · 3 active nodes

Demo

srv-app-01 · sp1 2vCPU · 32GB
ok · 99.99%

cpu42%

ram58%

net30%
db-prod-02 · sp1 8vCPU · 128GB
ok · 12ms

cpu71%

ram64%

iops52%
bkp-storage-03 · dr primary storage
warning · usage 87%

disk87%

io44%

net22%

uptime: 247d last alert: 3min

[ Market Diagnosis ]

Why environments break when no one is watching

Buying hardware is easy. Keeping it running well, with capacity, security and a maintenance window, is where most operations stumble. The 4 most common silent failures that turn into the next outage are listed to the side.

system_health.log · ops.accerte Demo

ERR 01 hardware.lifecycle = EXPIRED

Equipment at end of life

Hardware out of warranty, outdated firmware and licenses about to expire. You find out about the problem when the incident ticket is already open.
ERR 02 monitoring.realtime = NULL

No real-time visibility

Without active monitoring, disk failures, network bottlenecks and performance degradation only become an alert when the user complains.
ERR 03 patches.last_run > 90d

Patches postponed for lack of a window

Without an organized, tested overnight window, critical security updates stay pending for months and widen the risk surface.
ERR 04 backup.last_validation = NEVER

Backups no one tests

Having a backup is not the same as having resilience. Without periodic validation and restore simulations, you only discover it failed on the worst possible day.

[ Our Approach ]

Operations support from assessment to evolution

Three integrated fronts that take your environment out of reactive mode and put it into predictable, monitored and evolving operation.

01 Assessment

assessment · baseline

Know exactly where your environment stands

We map every server, switch, storage array, hypervisor and license. We cross-reference usage, lifecycle and risk, and deliver an action plan with clear priorities, without selling you what you do not need.

Complete inventory of hardware, firmware and contracts
Capacity, lifecycle and support window analysis
Modernization roadmap with priority and ROI

Accerte specialists analyzing the environment’s capacity inventory

capacity_planning.jpg

02 Operations Support

operations · 24/7

Continuous operations with eyes on every node

Active monitoring of the primary datacenter, the DR site and cloud workloads, with triage in minutes and a dedicated SLA. You do not need to wait for a user complaint to know something changed.

24/7 monitoring with active triage and escalation
Patch and update windows with no visible impact
Dedicated SLA and auditable MTTR per incident

network_topology · live Demo

Availability 99.95%

Replication lag 1.8s

Avg MTTR 24min

03 Evolution

modernization · hybrid

Continuous modernization, with no operational disruption

We move workloads to the right place, on-prem, hybrid or cloud, at the pace of your business. Scheduled hardware refresh, planned migrations and capacity sized for the next 24 months.

Planned, auditable technology refresh
On-prem, hybrid and multi-cloud migrations
Capacity planning with a 24-month projection

workload_placement · 2026 Demo

Workload distribution baseline → projection

55%

30%

15%

On-prem
Hybrid
Cloud

Capacity used · 24m 68% current

refresh cycle: 36m headroom: 32%

Assess your environment

Want an honest X-ray of your IT environment?

Within 5 business days we deliver a complete inventory, an equipment-level risk map, a 24-month capacity projection and a plan with clear priorities, no sales strings attached and no jargon.

Schedule an assessment

[ Results ]

Well-run infrastructure changes the game

Predictability, availability and room to grow without rescaling the operation every half-year.

Uptime +0.4pp vs last year

99.95% availability

Average contractual availability across environments under dedicated management.

12m downtime/year

4h contractual sla

Incidents -64% vs baseline

64%less

Incidents not caught early.

before

22/m

after

8/m

SLA · MTTR -52% vs baseline

24min

Average contractual MTTR, under 30 minutes.

0m30m60m

Patches

0down

Patch windows executed with no visible downtime.

Backup

100%

Backups with weekly validation and restore simulation.

daily snapshot
weekly restore
monthly simulation

Visibility

Entire environment in a single dashboard.

360° 108 nodes monitored

Want these numbers in your environment?

Talk to a specialist

[ Behind the operation ]

Senior engineers caring for your environment

This is not a generic ticket queue. It is a multidisciplinary team of infrastructure, virtualization, storage and network engineers, with certifications from the leading vendors, dedicated to your environment and your context.

Active certifications

IBM Silver Partner
VMware Partner
Fortinet Partner
Dell Partner

/ 01 on-call

Human response in minutes, not days

24/7 technical on-call with engineers who already know your environment, your contracts and your critical points.

/ 02 dedicated team

Assigned engineers, not a rotating pool

The same team follows your operation over time. Context preserved, zero ramp-up on every call.

/ 03 direct vendor

Official support from the leading vendors

Direct access to IBM, VMware, Fortinet and Dell when the incident needs technical escalation.

[ Platforms ]

Strategic partners

We work with the leading vendors in critical infrastructure to ensure stable, supported environments with a controlled lifecycle.

IBM Silver Partner

Fortinet Partner

Ready to start?

Predictable infrastructure starts with a conversation

In a quick conversation, we analyze your environment: capacity, risks and critical points. Get an assessment showing where we can restore predictability and peace of mind.

Response within 1 business day · Your data is never shared with third parties

Your operation never stops, so your environment cannot either